FAQ

Our candles are made of 100% pure mineral wax. The Smeldt collection's highly refined, carefully measured and tinctured waxes ensure the cleanest burn possible for your home - without any harmful VOCs (Volatile Organic Compounds) like benzene or formaldehyde present when you light up one our scented beauties! You'll be able to enjoy them guilt free while also knowing that they're safe around children thanks in part by studies conducted through independent laboratories who have confirmed these findings time after time again as being true. The burning of these delicious-smelling, long lasting candles is completely safe for both you and your environment! Did you know that the production facility produces the candles Co2-neutral!

the smallest size burns for approx. 60 hours (content is about 300ml) the middle size burns for approx. 90 hours (content is about 950ml) the largest size burns for approx. 225 hours (content about 3500ml) The above burning times are indicative only and can vary from one model to the other. The indicated burning time assumes a correct usage of the candle. A candle with an already liquid wax gets used up faster than a candle with partially solid wax. For that reason, we recommend that you blow out your candle an hour after the wax has completely liquefied. This will allow it to last longer.

1. Perfuming Christophe Laumiel, a master perfumer from France who has worked with some of the most prestigious brands in his home country and abroad is the mastermind behind this new fragrance. Smeldt fragrances are the result of a careful development with the deliciously unique scent experience of The island of New Guinea, the home of the bird of paradise. 2. Preparing All our candles are handmade in the EU. They start by setting up their own wicks and then they're set at the bottom of each glass so that it stays perfectly centered as well! 3. Pouring The molten wax is mixed with the perfume, then it's poured by hand into an alignment of glasses for maximum effect. 4. Centering When the wax is poured, it bends slightly due to the effect of heat and then becomes stiff once cooled. We use hands when pouring so that each wick stays centered in its own individual glass frame before being closed off. 5. Cutting After the candles have been created, they are surfaced. This process entails melting part of their tops so that there is no burning residue on them and then cutting wicks at specified heights to ensure an optimal first burn for any future burns. 6. Decorating Smeldt candles are the perfect embodiment of timelessness. A luxurious, expertly-executed object from beginning to end with real 10 karat gold - it is impossible not be impressed!

Each vase is made of the highest quality porcelain and is made in the EU. The walls of the vases are made as thin as possible so you can experience the warmth of the flames through the walls of the vases. Each porcelain vase is unique because each Smeldt vase comes out of its mold in her own individual way. Each vase is also finished of with 10 carat gold.

We replace or reimburse your order if you are not completely satisfied. Simply reach out to us within 14 days after having received your candle! Email us at: hello@smeldt.com

Because every porcelain vase comes out of it’s mold in her own individual way, it is up to this point not yet possible to order a refill for your Smeldt vase.

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There are many potential reasons for this: The wicks are too long. We recommend that you cut your wicks down to no longer than 0.6 cm, even if the candle is still burning. The candle has been burning for too long. Once the wax is entirely liquid, we recommend that you blow out your candle no later than an hour after this has occurred. Once the surface is liquid, the inner wax of the candle heats up and begins to evaporate very quickly. The candle is then unstable, causing the flame to burn irregularly. The more the flame moves, the more likely it is to give off soot. The candle is exposed to winds. This causes the flame to move and give off soot. In this case, either turn the candle or move it to a less exposed area. The interior of the glass has never been cleaned. In this case, the accumulated soot from previous burnings falls into the wax and heats up. This blend of soot and wax creates black smoke. It is therefore recommended that you regularly clean your candle with a rag and alcohol-free cleaner (never use an alcohol-based product to clean your candle.) The candle does not have enough room. All candles give off a bit of soot. It therefore requires a considerable ceiling height for the smoke to disperse. Candles are recommended for large spaces.

It’s possible that your candle has been placed on an uneven surface. In that case, simply turn your candle. It’s also possible that your candle has been placed in a drafty area. In that case, either turn your candle or place it in an area less exposed to wind. It’s important that the surface of your candle always remain on an even surface in order to avoid the formation of holes that could drown the wicks. We therefore recommend that you do not put out your candle before the surface has entirely liquefied.

There are many potential reasons for this: - When the surface of the wax is almost entirely liquid, the flames sometimes shrink for 1 to 2 hours before the level of the candle evens out. - When there is only a few cm of wax left in your candle, less air can access the flame. Blow out your candle and re-light it at least fifteen minutes later. The flames will burn brighter.

To ensure that you get the most enjoyment from your Smeldt, you must follow these Safety and Instructions carefully. Burning Smeldt Candles are perfect for any room in your home, but if you're looking to make a great first impression then it's important that the scent is top notch. Our candles have been scented using only high quality ingredients so they'll burn smoothly and smell beautifully every time! To ensure burn time perfection we recommend waiting until all surfaces of the candle begin liquidity before igniting - this ensures uniform heat distribution which prevents craters from forming ontop during burning process as well aesthetically pleasing results when burnt out as desired. We also recommend that you blow out the candle an hour after the surface has liquefied. This will make the candle last longer since liquid wax evaporates quickly. Make sure never to leave your candle unattended and not to expose it to sources of heat or wind. Exposing your candle to wind gusts will cause the flame to flicker and give off black smoke. Also make sure never to burn your candle when it has one centimeter of wax left. Lighting your candle without sufficient wax can cause the glass to burst. Care Once you’ve finished burning your candle, make sure to blown out the flame and protect it from any possible damage by closing up tightly. For proper use and safely use our candles, you must comply the below instructions: - The vase will get hot whilst burning and might leave permanent marks on the surface of your furniture, so put the candle on a coaster. - Never leave a burning candle unattended. - Keep a distance of 1,5 meter to the ceiling. - Do not leave the candle alone whilst burning. - Keep candles out of the reach of children and pets. - Do not burn longer than 1 hour once the surface is liquid. - Read and follow the Use & Safety Instructions before use. - Never burn candles on/near anything that might catch fire. Before Lighting: - Before burning, always trim the wick to 1 cm; You can use a wick trimmer, nail clippers or scissors. - Long or crooked wicks can cause uneven burning, dripping or flaring. - Keep the wax pool clear of wick trimmings, matches and debris at all times. - Always use a candleholder specifically designed for candle use. It should be heat resistant, sturdy, and large enough to contain any drips or melted wax. Burn candles in a well-ventilated room: - Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and excessive dripping. - It is recommended that candles do not burn for longer than 1 hour and cool for at least 2 hours before relighting. - When lighting a candle, use long matches or a longreach lighter. - Keep your hair and loose clothing away from the flame. While Burning: - Never leave a candle unattended. - Never burn a candle on/near anything that can catch fire. - Keep burning candles away from furniture, curtains, books, bedding, carpets, paper, flammable decorations, textiles etc. - Keep candles out of the reach of children and pets. - Do not place lighted candles where they can be knocked over by children, pets or anyone else. - Never touch or move a candle while it is burning or while the wax is liquefied. - Don’t burn a candle all the way down. For a margin of safety, discontinue burning a candle when 1 cm remains in the container or 5 cm if using a pillar candle. - Place burning candles at least 10 cm apart from one another. This is to make sure they don’t melt one another, or create their own drafts that will cause the candles to burn improperly. - Extinguish a candle if the flame becomes too high or flickers repeatedly. Let the candle cool, trim the wick, and check for unwanted drafts before re-lighting. - Never use a candle as a night light or while you may fall asleep. - Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure. Never use a candle during a power outage to look for things in a closet, or when fueling equipment – such as a lantern or kerosene heater. - Keep a distance of 1,5 meter to the ceiling. - Do not burn longer than 1 hour once the surface is liquid. When Extinguishing a Candle: - Use a candle snuffer to extinguish a candle. It’s the safest way to prevent hot wax from splattering. - Never use water to extinguish a candle. Water can cause the hot wax to splatter and might break a glass container. - Make sure the candle is completely out and the wick ember is no longer glowing before leaving the room. - Don’t touch or move the candle until it has completely cooled. - Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.